Terms of Service

Welcome to Vallvora. These Terms of Service ("Terms") govern your access to and use of the Vallvora platform, including our website, APIs, email automation scheduler, AI copywriting engines, and mailbox rotation services (collectively, the "Services").

Please read these Terms carefully before using the Services. By accessing or using Vallvora, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind such entity.

1. Services & Usage Rights

Vallvora grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business email marketing and sales outreach operations.

To utilize the email sending features, you must securely configure your own third-party mailboxes (SMTP/IMAP credentials, OAuth configurations). Vallvora does not provide or provision email inbox addresses directly unless specified in a custom enterprise plan.

2. Account Registration & Security

To access certain features of the platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the confidentiality of your account credentials.
• Promptly notify us of any unauthorized access or security breach.

You are solely responsible for all actions and activities performed under your workspace.

3. Acceptable Use Policy

You represent and warrant that your use of the Services will strictly comply with all applicable local, national, and international laws (including anti-spam legislation such as the CAN-SPAM Act, CASL, and GDPR).

You explicitly agree NOT to use Vallvora to:

• Send unsolicited marketing or outreach emails to recipients without a valid legal basis or consent.
• Distribute malicious software, spyware, viruses, or phishing links.
• Send harassing, abusive, defamatory, or fraudulent content.
• Circumvent or attempt to bypass rate limits, user verification flows, or security boundaries.

Vallvora reserves the right to immediately suspend or terminate any account or workspace that violates this Acceptable Use Policy, without notice or liability.

4. AI-Generated Content

Vallvora utilizes large language models (such as those accessed via the OpenAI API) to assist you in drafting copy and personalizing emails.

• Accuracy: You acknowledge that AI systems may occasionally generate inaccurate, offensive, or biased content. You are solely responsible for reviewing and approving all generated copy before sending it to lead contacts.
• Ownership: As between you and Vallvora, you own the inputs (prompts) and outputs generated by the platform. We do not claim ownership over your drafted email contents.

5. Billing, Subscription Plans, & Refunds

• Pricing: Access to certain plan levels requires payment of subscription fees as listed on our Pricing page. All fees are quoted in USD and are exclusive of applicable taxes.
• Billing Cycle: Subscriptions are billed on a recurring monthly or annual basis. You authorize us to charge your connected payment method automatically.
• Cancellation: You may cancel your subscription at any time within your workspace settings. Cancellation will apply to the next billing cycle; active cycles are non-refundable.
• Limits & Overages: Exceeding plan usage thresholds (e.g., monthly email limits, AI generation limits) may trigger automatic limits or queue pauses. You will be prompted to upgrade to resume usage.

6. Disclaimer of Warranties

The services are provided "as is" and "as available" without warranty of any kind, whether express, implied, or statutory. Vallvora disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the services will be uninterrupted, error-free, or yield specific sales conversion results.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Vallvora, its founder, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, use, goodwill, or other intangible losses) arising out of or relating to your use or inability to use the Services.

In no event shall Vallvora's aggregate liability for all claims exceeding the total amount paid by you to Vallvora during the twelve (12) month period immediately preceding the event giving rise to the claim.

8. Term & Termination

These Terms will remain in effect until terminated by either you or Vallvora. You may terminate your account at any time. Vallvora may terminate or suspend your access to all or part of the Services immediately, without prior notice or liability, if you breach these Terms or engage in conduct we deem detrimental to the platform.

9. Contact Us

If you have any questions or feedback regarding these Terms, please contact the Vallvora operations team at:

Email: welcome@vallvora.com